A frequent speaker, instructor, advisor and writer on credit risk and commercial banking topics and issues, Dev is principal of Devon Risk Advisory Group and engages in consulting, speaking and training on a wide range of risk, credit, and lending topics. As former SVP and senior credit policy off Read more
This session explains how to participants can improve their ability to resolve a problem or issue by breaking down its components, evaluating alternative solutions, selecting the most logical and cost-effective option and implementing it.
Course Objectives:
o Identify and prioritize the most urgent and critical issues and problems
o Employ the scientific method to analyze, evaluate and implement solutions
o Mitigate cognitive biases that might interfere with or distort your interpretation of or resolution to a given problem or issue
Why Should You Attend:
Every day we deal with issues and hope to resolve them correctly, quickly, and cheaply. To do so means we need to be able to sort the immediate and important issues from the less urgent and less critical problems. That means we ought to identify the problem, gather the information and data, explore solutions, select the most likely answer and implement it. But our analysis, evaluation, and decision process can be distorted by various cognitive biases. In this session, you will learn how to prioritize issues and problems, resolve an issue or solve a problem logically and mitigate possible biases that sometimes make it hard to think straight.
Course Outline:
• Define critical thinking
o Logical deduction
o Scientific method
o Prioritization of important and urgent items over unimportant and less urgent items
o Pareto’s Law
• Explain goals and benefits of critical thinking
o Ability to identify, evaluate, implement, and monitor quickest, most accurate, cheapest solution
• Describe critical thinking skills
o Analysis
o Communication
o Creativity
o Objectivity
o Problem-solving
• Show how to avoid cognitive biases that impede critical thinking
o Halo effect
o Framing effect
o Availability bias
o Hindsight bias
o Planning fallacy
o Sunk cost fallacy
What You Get:
• Training Materials
• Live Q&A Session with our Expert
• Participation Certificate
• Access to Signup Community (Optional)
• Reward Points
Who Will Benefit:
• Human Resource Managers / Administration
• Risk Managers
• Benefit Specialists
• Supervisors
• Business Owners
• General Managers
• Controllers/ CFOs / Financial Managers
• Company owners
• Presidents and CEO's
• Human Resource Directors
• Mangers
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