COVID-19 has been a fast-growing, communicable, and deadly disease that became a world-wide pandemic.  With this disease attacking the US population it changed our lives, and even more specifically, hospital operations.  As hospital operations changed, our case management roles and processes changed as well.

As healthcare transitions from the COVID pandemic, to a more “normal” way or operationalizing its interventions, we must begin to understand what that “new normal” will look like and how we will respond to changes that must be made.

This webinar will focus on transition phases for both case management staff—RN case managers and social work case managers—and case management leadership.  It will also address the role of the physician advisor in this transition.  

An awareness of waivers and the possibility of waiver termination in rules and regulations will be critical as the transition occurs.  Some waivers will probably be more difficult to cancel than others.  Staff who have been emotionally impacted by this deadly disease will need support.  This is a big ask for case management department leadership.

Lastly, the hospital case management department will need to evaluate their response to the pandemic and their ability to respond appropriately to waivers, challenging discharge planning and care coordination and the ability to effectively collaborate with key stakeholders.  Changes that were made might be appropriate to continue.  But, likewise, changes that were made may need to be removed or modified.  This webinar will assist case management departments in understanding their focus areas for the next steps to “new normal”.

Course Objectives:

• Understand the current COVID-19 waivers affecting case management practice.
• Evaluate your individual and your department’s response to the pandemic.
• Develop a plan to transition to your “new” normal.
• Identify best-practice strategies for transitioning to your “new” normal.

Why Should You Attend:

• COVID-19 waivers impacting hospital case management departments
• Current COVID-19 processes for case management departments
• Use of a SWOT analysis for transition next steps
• Transition steps for your case management department, surge hospitals and hospitals without surge
• Case management roles in the transitions
• Case management leader responsibilities
• Evaluation of the hospital case management department’s response to COVID-19
• Phasing your transition steps for the “new” normal
• Identification of outcomes for your next steps

Course Outline:

• COVID-19  where we began
• COVID-19 where we are today
• COVID-19 the next steps
• Transition for hospitals:  Surge hospitals and hospitals without surge
• Case management roles in the transitions
• A SWOT (strengths, weaknesses, opportunities, threats) analysis of COVID-19 operations:  The department and key stakeholders
• The plan for the “new” normal:  Evaluation of COVID-19 operations on acute care case management
• Phases in the transition to the “new” normal
• Outcomes for the “new” normal

What You Get:

• Training Materials
• Live Q&A Session with our Expert
• Participation Certificate
• Access to Signup Community (Optional)
• Reward Points

Who Will Benefit:

• Hospital case managers—RN and social workers
• Hospital case management leaders
• Hospital executives responsible for case management departments
• Physician advisors
• Chief medical officers