Dealing With Conflict
Duration : 90 Minutes
Rebecca Staton Reinstein,
Rebecca Staton-Reinstein, Ph.D. and president of Advantage Leadership, Inc., works with leaders around the world who want engaged employees to increase bottom-line results and delight customers through strategic planning and team development. Draw on her proven ability to mentor you through
Conflict should not be avoided. In fact, discussing ideas that differ among team members is the only way to get all the ideas out and examined. Passionate debate is to be encouraged. Managing the discussion is the challenge for the moderator. Arguing your point of view is NOT attacking those with a different point of view personally. The ultimate intent is to resolve the conflict by coming to a consensus. Consensus does not mean everyone agrees 100%. Consensus means we agree to support the solution. These discussions require everyone to listen to one another rather than planning counter arguments. Learn the tools for conflict resolution and communication that get results.
Why Should You Attend
As a result of this webinar, you will be able to:
• Recognize when and why the conflict has moved from productive to destructive
• Intervene to get the discussion back on track
• Use proven methods to help the group reach agreement and bring out the best ideas
• Plan to improve your own conflict resolution skills and those of your team
Course Outline:
• Understanding what conflict is and why it arises; physiological and psychological
• How to interrupt destructive conflict patterns
• Communication skills to reduce destructive conflict and encourage constructive conflict
• Discovering your preferred conflict style
• Practical conflict reduction methods
• Employing passionate discussion and respect
• Constantly improving your conflict resolution skills
What You Get:
• Training Materials
• Live Q&A Session with our Expert
• Participation Certificate
• Access to Signup Community (Optional)
• Reward Points
Who Will Benefit:
• Mangers at every level
• Team Leaders
• Project Mangers
• Individual Contributors
Topic Background
Conflict is always with us. Everyone has opinions, and some are very strongly held. Whenever a group gets together to work on a project, solve a problem, or improve a process, these differing opinions bump up against one another. And this is good! Arguing passionately hones the ideas until the best one(s) emerge. Problems arise when this process breaks down into warring factions, who are not listening to one another, and who are focusing on winning over everything else. Learn to maximize constructive conflict while minimizing destructive conflict.
Please reach us at 1-888-844-8963 for any further assistance or if you wish to register
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