Dealing With Difficult People: Collaborating to Correct Difficult Behaviors
Duration : 60 Minutes
Catherine M. Mattice,
Catherine M. Mattice, MA, SPHR, SHRM-SCP is the President of consulting and training firm, Civility Partners, and has been successfully providing programs in building positive workplaces since 2007. She has published in a variety of trade magazines and has appeared several times on national affiliates of FOX, NBC, and ABC as Read more
As a supervisor, you may find yourself managing someone you and others consider difficult to work with because they are bad listeners who frequently interrupt, constantly offer negative comments, act like helpless victims instead of problem solvers, get defensive more often than collaborative, are chronically late, are unable to read nonverbal cues… and so on.
As a supervisor, you are responsible for ensuring positive relationships between you and your staff, and among your staff, despite these challenges. Employees look to you to solve problems created by those who exhibit difficult behaviors and communication styles.
As a manager, you want to help all employees improve. Employees who engage in difficult behaviors may be held back in their career, and a good manager will work hard to help all employees perform well.
This training course offers practical guidelines for dealing with employees who engage in difficult behaviors or communication styles. It covers: preparing for a conversation with the employee, the conversation itself, guiding the employee’s behavior, and asking the right questions during performance conversations.
Course Objective:
• Understand difficult behaviors.
• Tactfully approach employees with difficult behaviors.
• Use their organization’s performance management processes to address employees with difficult behaviors.
• Coach employees into better behavior.
• Regain power and control by asking questions.
• React to employees with difficult behaviors in a calm, cool and collected manner.
Course Outline:
• Defining difficult behavior.
• Preparing for a conversation with the employee.
• The conversation itself.
• Guiding and coaching the employee’s behavior.
• Asking the right questions.
• Leading by example.
What You Get:
• Training Materials
• Live Q&A Session with our Expert
• Participation Certificate
• Access to Signup Community (Optional)
• Reward Points
Who Will Benefit:
HR professionals, supervisors, and managers - anyone who deals with employees with difficult behaviors at work.
Please reach us at 1-888-844-8963 for any further assistance or if you wish to register
100% MONEY BACK GUARANTEED
Refund / Cancellation policyGet In Touch
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