There is a wealth of information to be gained from an effective exit interview. Find out how to perform an effective exit interview that gives you the information your company needs. If done properly you can learn what you need to change, improve or keep the same. Since turnover is so expensive, opportunities to learn how to keep the most valuable employees in the future is vital to the ongoing success of the company.

Unfortunately, all too often only lip service is given to this potentially valuable source of learning what went wrong. We have created a culture of fear of being honest. Almost everyone offers platitudes and half-truths when asked for sensitive information. Think for a minute about trying to get accurate reference material from former employers. So afraid of lawsuits they are trained to provide only the most basic information, so too with exit interviews. For the average person being interviewed it feels like walking through a mine-field.

Course Objectives:

The risk of loss of reputation stifles most people from being absolutely honest about why they are leaving the job. So, they make up a story such as 'It’s time for me to pursue other areas of professional interest' or 'I am planning to spend more quality time with my family.' How do you get them to feel safe enough to offer some valuable truths? We will offer strategies for creating trust and rapport, as well as offering information to make your exit interview more powerful. Finally, we will make suggestions as to how you can analyze the data and make recommendations for change within your organization. This topic is valuable for managers at all levels in the organization as well as human resource professionals. Not only will you learn how to conduct effective exit interviews, but you will learn how to use the information gained to improve upon the processes and management style within your organization.

Course Outline:

Introduction

• Why Conduct Exit Interviews?
• Potential Value to Be Gained

Who Should Be Conducting the Exit Interview and Why?

• Internal Interviewers
• External Personal Interviews
• Online Surveys

Acquiring Additional Skills

• Interviewing Skills
• Interviewing Biases
• The Art and Science of Interviewing

Building Trust and Rapport

• Promises That Must Be Made and Kept
• Creating and Maintaining a Reputation for Confidentiality

The Interview Itself

• Potential Format of the Exit Interview
• Sample Questions to Be Asked

Using the Data Collected

• Compiling the Information
• Offering Feedback to Management

Creating New Processes and Training Programs

What You Get:

• Training Materials
• Live Q&A Session with our Expert
• Participation Certificate
• Access to Signup Community (Optional)
• Reward Points

Who Will Benefit

• Human Resources professionals
• Employers
• Managers/Supervisors
• Executives
• Compliance professionals
• Professionals who handle employee relations issues
• Controllers/ CFOs / Financial Managers
• Human Resource Managers / Administration
• Office Manager
• Risk Managers
• Business Owners